REFUND POLICY

1. COMMITMENT TO RESULTS

At zetofit, we are deeply committed to your transformation. Because our coaching frameworks are personalized and require significant time, resources, and expert attention from our team, we maintain a strict policy regarding refunds.

2. NON-REFUNDABLE POLICY

All coaching program fees, consultation charges, and digital product purchases are non-refundable. Once a program has been initiated and access to our customized metabolic matrices, nutritional plans, or expert coaching sessions has been granted, we cannot offer a refund.

3. EXCEPTIONS & EXTENUATING CIRCUMSTANCES

We understand that life is unpredictable. If you face a severe medical emergency that prevents you from participating in your program, please contact us at contact@zetofit.com within 48 hours of the occurrence. While refunds are not guaranteed, we may, at our sole discretion, offer:

• Program Pausing: You may pause your subscription and resume when you are fit to continue.
• Account Credit: A portion of your fee may be converted into credit for future coaching services.
• Transferability: You may transfer your remaining program duration to another individual, subject to coach approval.

4. CANCELLATION OF SERVICES

If you decide to discontinue your coaching program before the completion of your 12-week roadmap, please provide us with at least 7 days' notice. No pro-rated refunds will be issued for unused time or sessions.

5. HOW TO REQUEST AN ADJUSTMENT

To discuss your account status or to request an adjustment due to extenuating circumstances:

1. Email contact@zetofit.com with your full name and program details.
2. Include a clear explanation of your situation.
3. Attach any relevant documentation (e.g., medical certificates) if applicable.

Our team will review your request and provide a response within 3-5 business days.